Business Manager to the GM

GMs Office, Head Office, Toronto ON

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Octapharma is a global leader in supplying innovative life-saving plasma and recombinant derived therapeutics to patients for nearly 4 decades in 90 countries. Our comprehensive portfolio includes products in the areas of inherited bleeding disorders, immunodeficiencies and critical care.  Headquartered in Switzerland, Octapharma is privately held company powered by a diverse worldwide team of more than 8,900 individuals. 

Octapharma Canada is one of the fastest growing operations in the Octapharma group. In Canada, we have successfully launched four first-in-class/best-in-class products in the past 5 years and we are recognised by our customers as innovation driven dynamic rare disease therapeutics company. Several specialty plasma and recombinant protein products are either in the launch or late stage of Health Canada review to augment our portfolio and deliver continued organic growth.


What is the job about?

A high visibility position of trust that will support the General Manager in implementing and managing innovative strategies in the areas of digital marketing communications, value-based health economics and building a culture of customer success.  Your actions will serve to empower our healthcare specialists and benefit our patients. You will implement your plan and be proud of the outcomes and the impact you have on our customer and team success.


Who are you?

You are a dynamic, driven, and collaborative change agent.

You are a storyteller able to capture the essence of what we do and showcase the value of our brands to external healthcare stakeholders. You develop an engaging and compelling annual communication plan for the organization and its products and implement it through digital and other channels. You treat challenges as learning opportunities and inspire others to do impactful work.


What is in it for you?

You will experience diversity in your role, from creating, implementation to management of diverse communication programs and tools.

You will influence and adjust the content and the delivery channels to make your role relevant and meaningful to healthcare community and Octapharma stakeholders.

You will learn and gain a strong grasp of disease states and Octapharma products coupled with an understanding of patient care flow to uncover current consumer perceptions and behavior.

You will be mentored, coached and empowered to learn by doing. You will have the autonomy required to be successful and you will benefit from well-established global networks with global mobility through short term assignments

If we captured your interest, read on for detailed job description:


  • Develop and implement an effective digital communications plan to continually attract talented staff with the right skills and competencies by showcasing the value of our products and our corporate culture.

  • Lead the creation of an annual corporate communications plan to improve our corporate profile and brand perception amongst key external stakeholders and their respective organizations.

  • Support the GM in implementing a progressive performance driven culture/system that encourages ownership, accountability and excellence in every role through reinforcing communications that generate an internal conversation and trust.

  • Working with the marketing and medical team to critically evaluate quality and value of current patient-oriented marketing messages, identify gaps and help reshape the marketing messages and communications to sharpen the individual brand value proposition.

  • Train and develop commercial team members on best communication practices during face-to-face interactions, phone conversations and digital communications, like email and social media.

  • Develop a strategy for the role of technology and digital initiatives that improve customer awareness of Octapharma’s Canadian and global activities in close coordination with digital and traditional marketing teams.

  • Coordinate Canadian communication plans with global plans to ensure alignment and sharing of resources on common projects


  • B.Sc. (Life Sciences)

  • MBA from a top tier Canadian or international business school

  • 1-2 years of experience in leading communications or change management projects

  • Ability to solve business problems using deductive, inductive, and quantitative reasoning.

  • Experience in creating digital content and managing communications campaigns

  • Strong writing, editing, proofreading, creative layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally.

  • Experience in working with board level management

  • French language skills are a bonus  


  • Advanced listening, speaking skills and ability to observe and empathize with others

  • Accountability to attaining stretch results through strong individual performance

  • Ownership of goals and delivery of results despite obstacles

  • Ability to influence teams without formal or managerial authority

  • Creating value through a focus on customer success

  • Motivated to proactively solve problems to keep projects on track

  • Operate with integrity, self-regulation, and work with minimal day to day guidance or supervision.


Octapharma is an equal opportunity employer.


If interested, please email your resume to A direct response will be provided when there is a match between the skill sets and experience you possess and an available opening.