Manager, Supply Chain Operations

Operations, Toronto ON

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Octapharma is a global leader in supplying innovative life-saving plasma and recombinant derived therapeutics to patients for nearly 4 decades in 90 countries. Our comprehensive portfolio includes products in the areas of inherited bleeding disorders, immunodeficiencies and critical care.  Headquartered in Switzerland, Octapharma is privately held company powered by a diverse worldwide team of more than 8,900 individuals. 

Octapharma Canada is one of the fastest growing operations in the Octapharma group. In Canada, we have successfully launched four first-in-class/best-in-class products in the past 5 years and we are recognised by our customers as an innovation driven, dynamic rare disease therapeutics company. Several specialty plasma and recombinant products are either in the launch or late stage of Health Canada review to augment our portfolio and deliver continued organic growth.


What is the job about?

As a Supply Chain Operations Manager, you will maintain accurate demand forecast and aligned supply plan, manage 3PL performance and key customer relationships. You will have complete oversight of the entire supply chain process, from annual demand forecasting, quarterly production planning, adjustments to monthly demand planning, to the final deliveries of finished products to customer premises.


Who are you?

You are an independent, resourceful, dynamic planner and business partner who understands the importance of efficient and smart Supply Chain organization.  You are an expert able to forge professional relationships, embrace technology and innovate.  You understand the business and influence/negotiate with global manufacturing and supply chain teams to deliver products consistent with the customer needs.  You are collaborative and diplomatic, able to adapt to the dynamic environment to ensure success in your role.


What is in it for you?

You will be a go to person for all Supply Chain expertise.  You will collaborate global and Corporate colleagues.  You will be empowered and work directly with our major customers (Canadian Blood Services and Hema Quebec) as well as our 3PL warehouse.  Innovation, flexibility and collaboration will be encouraged and rewarded.

If we captured your interest, read on for detailed job description:



Sales and Operations Planning

  • Canadian representative on the global S&OP team, responsible for country sales forecasting & supply planning

  • Align product forecasting and production planning to help deliver contractual commitments, support brand growth plans and new product launches/line extensions.

  • Attain 90% forecast accuracy while maintaining inventory long-term stock ratio below 10 months.

  • Maintain an up to date and accurate forecasts in APO for Corporate Supply Chain review

  • Communicate any new areas of strategic or executional focus to relevant Individuals and teams throughout the continuous planning cycle

Performance Management and Reporting

  • Collaborate closely with commercial teams across therapeutic areas to make sure therapeutic account plans/performance are fully aligned the supply forecasting

  • Assess and report monthly primary sales to the General Manager and commercial teams on a bi-weekly basis including opportunities and risks

  • Assess inventory and distribution levels monthly to proactively manage emerging issues and risks (low distribution vs targets and or SKUs at risk inventory/demand mismatch)

  • Reports on monthly inventory valuation to the internal finance team

  • Monthly sales reporting in OctaBI to corporate finance team ensuring zero discrepancy between SAP and 3PL inventory. Commercial Business and Supply Chain Operations

  • Lead and guide operations team to deliver 98% or above customer KPIs

  • Lead key strategic collaboration projects that may involve internal and/or external partners to improve efficiency or effectiveness of the SCM function

  • Point of contact for 2 customers, Canadian Blood Service and Hema-Quebec for forecasting and supply chain matters

  • Canada representative to maintain the OctaProcess submissions for inventory adjustments and approvals

  • Maintain all SAP local master data with most accurate and up-to-date information at all times

  • Manage 3PL’s performance to obtain accuracy of inventory, shipping and receiving

  • Manage company’s operations costs below the target level


Desired Education and Experience:
  • A University Degree

  • 5 years’ experience in a dynamic logistics and inventory management role.

  • Advanced user of MS Office, SAP and APO

  • Previous project management experience is an asset.

  • Knowledge of current trends in pharma and cold chain supply chain management


Desired Skills and Aptitude:
  • Understand the constantly evolving business/team goals and integrate into SCM functions

  • Ability to set own objectives and priorities and deliver on agreed goals in a timely manner

  • Ability to work independently with limited day to day supervision

  • Take pride in delivering high quality work with an emphasis on accuracy and thoroughness

  • Excellent verbal and written communication skills, interpersonal skills and service orientation

  • Ability to trouble shoot and provide recommendations and make timely decisions.

  • Able to form strong cross-functional relationships

  • Excellent judgment and strong reasoning and quantitative skills

  • Taking ownership to resolve issues and demonstrate accountability

  • Possess a strong sense of integrity and capacity for hard work

  • English language skills are a must and bilingualism (French and/or German) is an advantage


Octapharma is an equal opportunity employer.


If interested, please email your resume to A direct response will be provided when there is a match between the skill sets and experience you possess and an available opening.